Shipping policy

Delivery

Below you will find the general conditions that constitute our shipping and delivery policy.

Processing time
All orders are processed and shipped within 1 to 2 business days.

If we receive a large volume of orders, shipments may be delayed a few days. Please allow a few extra days for delivery. If there is a significant delay in the shipment of your order, we will contact you by email or phone.

Shipping Time & Rate

International Shippping ( United States )

The delivery will take 2-4 business days from our US local warehouse. The orders will be delivered by USPS, Amazon Fulfillment, UPS, or FedEx.

All orders in usa shipping rate is 2.99 USD.

Domestic Shipping

The Delivery  from canada  shipped within 2-3 business days of purchase and the delivery will take 5 - 8 business days.

Shipping Rate; All orders in canada shipping rate is free.

Tax

We only charge GST/HST for shipping to Canada address.

 

Custom Taxes (Exclude Canada)

Our prices DO NOT include VAT, GST, or other country taxes.

Damages
Orders that were harmed in transit will be replaced by Koogamer. Within three business days of receiving your order, please get in touch with our Customer Service team if you received a product that isn't functioning because it was damaged during shipping.