Refund policy

We can request Return & Refund Service within 14 calendar days of receiving the product(calculating from the next day when the product is received), and replacement service within 30 calendar days of receiving the product.

Scenario #1: The product has a manufacturing defect or quality issue. 

Scenario #2: The product is damaged during transit, incorrect items are sent, items are missing, or the product does not match the original description of the product shown on the website. If the package is damaged during transit, incorrect items are sent, or items are missing, do not sign for the package. Take a photo for proof. If the package has been signed for, obtain proof of damage during transit issued by the courier. For other reasons, Return & Refund Services can be provided at a given time after confirmation from KooGamer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

Warranty Period

Whole Unit(except for battery if applied): 12 months.

Accessories: No warranty


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at